If you are passionate about software quality, engineering, and solving complex technical challenges, we can’t wait to meet you. Become part of our Quality Excellence Team and help us improve product stability, drive customer satisfaction, and shape the future of Engineering Base together. Join us in creating another success story!
Your areas of responsibility:
- Conduct hands-on root cause analysis of incoming customer issues reported through support tickets or system monitoring
- Classify, enrich, and assign support cases, including performing analyses in customer environments when required
- Analyze client-side load and performance issues, perform initial diagnostics, and collaborate with the database core team on complex cases
- Independently resolve issues within your area of responsibility and coordinate with specialized development teams when necessary
- Maintain clear, structured, and comprehensive documentation of analyses and solutions
- Identify recurring issues and patterns and propose fundamental product optimizations
- Actively contribute to team coordination and continuous improvement initiatives
Your profile:
Your qualifications:
- 3+ years of experience working with database systems, including solid knowledge of SQL Server and T-SQL, stored procedures, and basic query-performance analysis
- 2+ years of experience in C++ or C# development, debugging, and maintenance
- Proven skills in root cause analysis, log interpretation, and systematic troubleshooting
- Strong knowledge of Microsoft Azure DevOps or Jira and the Microsoft technology stack (Visual Studio, MS SQL Server, Azure DevOps)
- Familiarity with version control systems (Git) and standard software engineering practices
- Strong analytical and communication skills, with the ability to collaborate across development, QA, and support teams
- Proactive, self-organized, and solution-oriented working approach
- Fluent German and English skills (C1/C2)
Desirable experience in the following areas:
- SQL Server performance optimization and execution plan analysis
- Telemetry and crash dump analysis tools
- Secure coding principles and OWASP Top 10
Security A secure job in a market with a promising future
Freedom Space to explore ideas and work with autonomy
Development Opportunities for personal and professional development
Team spirit An excellent working environment as a member of a dynamic team
Flexibility Flexible working models – from part-time and flextime to mobile working
Benefits Various benefits (public transport ticket, gym membership, bike deals, etc.)
"Thank you for your interest in a career with our company! AUCOTEC stands for innovation, team spirit and a future-oriented way of working. We value committed talents who want to shape the world of engineering with us."
Beatrix Tillmann, Assistant Executive Board
