At the moment everything is different, but not at all as we want it. But even though our thoughts and worries are currently dominated by the Corona issue, we are working on the future, especially on that of our customers! By increasing our consulting team in order to be able to provide help as quickly as possible, e.g. when switching licence server access to home offices, as well as 30% more favourable terms for remote training. AUCOTEC will be at your side and do everything it can to ensure that you can at least carry out engineering as usual.

Cooperative by nature

Made for "engineering as usual"

In times when we are ordered to work from home and direct communication has become more difficult, AUCOTEC's Engineering Base platform's basic principle of "cooperative by nature" pays off once again. Because the system is "inherently" designed for consistent cooperation, both for different disciplines and from globally distributed locations, you can also do your work as usual in your home office. Consistent, convenient and cooperative with all parties involved as usual. You can find out why this is so here, for example.

Special terms for special times

AUCOTEC quickly gets you in shape for working from home: the consulting team has been expanded especially for this purpose, so all customers can get help as quickly as possible with their questions about working from home. For example, when changing access to the licence server, during installations, when installing patches from home, etc. "We want things to continue as smoothly as possible for our customers," says Stefan Wedderkopp, Global Sales Director Process Plants. In addition, the AUCOTEC Academy grants a 30% reduction on remote training, i.e. customer-specific group or individual training courses via web session. This way you can work on the future in times of enforced rest! The offer is valid for orders up to and including June 2020.

Please contact your appropriate helpdesk with your questions. You can find the appropriate contact information here. Customers without a maintenance contract should contact the AUCOTEC headquarters in their country or their personal contact directly.

The most frequently asked questions about engineering when working from home

Interview with helpdesk expert Falk Scholtz

Falk Scholtz and his helpdesk colleagues are always in demand. At the moment, many customer enquiries revolve around the organisation of engineering from home and the technical requirements. Nevertheless, the pressure at the moment is not really any heavier than usual. You can read here. what the reasons for this may be and what answers Falk Scholtz has to the most frequently asked questions.

Why AUCOTEC won't run out of treats for the time being

A thank you treat: for the rapid AUCOTEC help in changing the access to the licence server from home workstations, the engineering experts of the confectionery manufacturer Storck has sent a "care package" to AUCOTEC's new headquarters. "We didn't charge for our conversion service, we just wanted to help. But of course all our colleagues are happy about this very nice way to sweeten their work. That will last us for a while," smiles Dieter Hebestreit, Major Account Manager Industry.

We are >here for you!

AUCOTEC working from home too

As beautiful as the new AUCOTEC headquarters in Hanover is, only a very reduced number of people can currently use the spacious, modern rooms. Like so many others, the majority of AUCOTEC employees are working from home. Nevertheless, all of them can be reached as before and are there for you wherever you are! Our colleagues from many parts of the world have sent us pictures of them working from home.

Hope instead of pictures

Only the Managing Director of the AUCOTEC subsidiary in China sent hope instead of photos: "In Shanghai we have almost returned to normal life after 2 months of a crazy period, so we're back in our offices. None of us had problems, but everybody is very careful. In a few weeks it will become better in Europe, too."
In this spirit: all the best for you and your families!


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